1. Why this policy is shaped this way
monklearning sells digital learning that is consumed the moment it’s taught: a class taken can’t be returned like a parcel. So instead of a long refund window on used content, we give you a genuinely cheap way to test everything first (the ₹79 day pass), a clean no-questions window before your pass starts, and honest handling of edge cases. Everything below follows from that.
2. No auto-renewal, so nothing to cancel
A pass ends by itself. We do not store your card, we do not set up a mandate and we never charge you a second time on our own. There is no subscription running in the background that you have to remember to stop, which is also why most refund questions never arise here.
3. Before your pass starts · full refund
Every pass, ₹79 for a day, ₹249 for seven. Is refundable in full until the moment you first enter the classroom. Your time starts at that first entry, not at purchase, so an unused pass never expires unrefunded. No questions, no negotiation about "reasons".
4. Once you’ve entered the classroom
The day pass is considered consumed at first entry and is non-refundable from then on, whether you use ten minutes or the full day. That is what keeps it at ₹79. For the 7-day pass, we still refund in full within the first 24 hours if you’ve used fewer than 2 hours of classroom and lesson time combined, enough studying to know honestly whether monklearning is for you. Usage is measured from our session logs and shown to you on the Progress page.
5. Switching exams costs nothing
Every pass already covers JEE Main, NEET UG or both, so switching exam focus is never a purchase and never a refund event. Change it in settings whenever your plan for the year changes; your pass simply continues with the same end time.
6. After the window · pauses instead
Past the window, unused time on a pass is not refunded. But life happens to students. Board exams, illness, a family situation: a 7-day pass can be paused once for up to 30 days, free, by writing to support. The pause extends your end date by the paused duration. Longer medical situations are handled case by case; talk to us.
7. How to request a refund
Email support at monklearning.com from the email registered on the account (or have your parent do it, for linked accounts), with the transaction ID from your payment confirmation. Nothing else is required: no forms, no calls. We confirm eligibility against the purchase time and usage logs and reply within 2 working days with the outcome.
8. Processing times
Approved refunds are issued to the original payment method within 5–7 working days; UPI and wallets are usually faster, cards and net banking can take the full period depending on your bank. We refund the exact amount you paid, including GST. We can’t redirect refunds to a different account or method, for your own protection.
9. Failed, duplicate and pending payments
If money left your account but access didn’t activate, the payment usually auto-reverses through the gateway within 5–7 working days; you don’t need to do anything. If it hasn’t reversed by then, send us the transaction ID and we chase it with the gateway until it’s resolved. Duplicate payments for the same pass are refunded in full automatically when detected, or immediately on request.
10. What isn’t refundable
- A day pass after first classroom entry.
- A 7-day pass past 24 hours, or with 2+ hours of class time used.
- Accounts terminated for breaking the terms: sharing, scraping, resale.
- Time already elapsed on an active pass ("I forgot I had it", we’ve all been there, but the classroom was open).
- Disappointment with exam results: see our honest-limits clause; we sell teaching, not ranks.
11. Refunds required by law
Nothing in this policy limits a refund you are entitled to under Indian consumer law. Where the law requires a refund, we make it, whatever the timeline above says.
12. Chargebacks
If something looks wrong on your statement, write to us before raising a chargeback with your bank; we can almost always settle it faster than the bank can. A chargeback raised while support is already resolving the same payment may lead us to suspend the account until the bank closes the case.
13. If you think we got it wrong
Reply to the refund decision email and ask for an escalation; a senior team member re-reviews every escalated case within 5 working days. Your rights under the Consumer Protection Act, 2019 are unaffected by anything on this page.
14. Law and disputes
This policy is governed by the laws of India. If a refund dispute cannot be settled by support, we will attempt mediation, then arbitration in India, and failing that the courts of India have exclusive jurisdiction.